Last Updated: January 19, 2026
By accessing or using PetPals ("Service"), an OpenAI App created by Zen7 Labs, Inc., through ChatGPT or our website at platform.zen7.com, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.
PetPals is a pet products shopping app integrated with ChatGPT that allows users to:
To use certain features of our Service, you may need to create an account or authenticate through Google Sign-In or ChatGPT OAuth. You are responsible for:
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraud.
All prices are displayed in US Dollars (USD). Prices are subject to change without notice. Applicable taxes will be calculated based on your shipping address.
We accept the following payment methods through Stripe:
All payments are processed securely by Stripe. We do not store your payment card information on our servers. By making a purchase, you agree to Stripe's terms of service.
We currently ship to addresses within the United States. Shipping times and costs vary based on the delivery location and selected shipping method. We are not responsible for delays caused by shipping carriers or customs.
You may return most items within 30 days of delivery for a full refund. Items must be unused and in their original packaging. Some items may be non-returnable due to their nature.
Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned item. For cryptocurrency payments, refunds will be issued in USD to a designated bank account or as store credit.
If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or full refund at no additional cost.
All content on our Service, including text, graphics, logos, images, and software, is the property of Zen7 Labs, Inc. or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.
You agree not to:
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZEN7 LABS, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.
You agree to indemnify and hold harmless Zen7 Labs, Inc. and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses arising out of your use of the Service or violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of the Service shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Service after any changes constitutes acceptance of the new Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
For questions about these Terms, please contact us at: